Fine & Costume Jewelry
yòNEED DELUXE
Men's Jewelry
Customer Service
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Feedback Form
Welcome Your Words
Feel free to tell us your comments and complaints, but please be judicous when communcating as we do.
Check your e-mail address carefully. We reply to the given e-mail address promptly. There are chances that the reply is accidentally put in your spam-mail box. Please check your e-mail spam box from time to time for wrongly filtered e-mail.
Before filling in questions or feedback, you may take a look at the FAQ section. Your questions could have been answered there.
Frequently Asked Questions
- Do I need to become a member to shop in your store ?
No, you do not need to become a member to purchase items in our store, but you will enjoy the a member discount and accumulative discount if you become a member of yòNEED.com. Please check the details for membership accumlative discount.
- How to use your shopping cart ?
For all item listing in our website, there is a red button beside the image to add items to the shopping cart, simply click the button to add the item and at the end of your shopping you will see a grand total invoice with instruction for payment process.
- Do you accept other forms of payment rather than credit card in PayPal ?
We prefer Paypal as our payment method, for back order or bulk purchase quantitied exceed 500 items, we also take bank wiring and western union as a payment alternative, please contact us for more detail.
- Do you have a minimium order requirement ?
We do not have a minimium order requirement, you can purchase even one item in our website, you still enjoy our membership loyalty program discount.
- Does the listing price include postage charges ?
Yes, all our item listing in the website are subjected to FREE shipping, and only GBP1.00 operation and handling charge for each invoice.
- Is there any discount for bulk purchase and back order ?
We offer wholesales and bulk purchase discount depends on the order size. Please check the details of discount.
- What is the normal delivery time after payment ?
We dispatch all items within 24 hours after payment received, except on Sundays and Public Holidays, the time of delivery is approximately 10 to 15 days depending on destination.
- Do you have a return policy ?
Yes, all items can be returned for replacement or exchange to similar-value products. Refund is also available with a 20% deduction for re-stocking fee with 7 days of reporting time and return the item in original condition to our office.
- What are the gemstones in your jewellery ?
We carefully select precious material for our jewellery to convey our philosophy of perfection. To break the barriers of natural restrictions in the design of jewellery, yòNEED Jewelry selectively uses the new generation Russian Synthetic Gemstones, which combine scientific crafting techniques in the complemented with excellent quality assurance standards.
- Do you offer custom design and back order ?
Yes, we design and produce our own jewellery. If you like us to produce jewellery in your design or back order our items, a minimium order quantity of 200 pieces are required. Please contact us now at sales@yoNEED.com for detailed discussion.
Contact Us Directly
We know the above FAQ might not be sufficient to help you, and we welcome any means of communication.
If you have other questions or suggestions, you may consider sending us an e-mail directly.
E-Mail Address: cs@yoNEED.com.